Student Complaint Resolution Process

Emory & Henry College Student Complaint Policy

“If a student has a complaint, it is recommended that they first contact the office directly involved regarding the issue and seek resolution. The staff or faculty member may ask for additional information and may schedule an appointment to address the concern. If the student does not feel comfortable directly contacting the staff or faculty member connected to the complaint, the student can speak with the supervisor of that area. If resolution with the office is not possible, the student should submit a formal written and signed complaint to the Director of Human Resources and Title IX Coordinator.

The formal complaint should include:

  • The actual complaint stated as specifically as possible, and
  • The desired outcome

Each student has the right to seek a remedy to a dispute or disagreement. Specific policies and procedures are outlined in the Academic Catalog and in the Student Handbook pertaining to appeals for grades, parking tickets, student conduct cases and student records. In these cases, published policies and procedures are applied. In issues that are not covered by these policies and procedures, students have a right to file a complaint and request resolution.

The Dean of the area of concern or their designee will be assigned to address the complaint in a timely manner and to the best of their ability. Appropriate actions will be taken to resolve the issue for the student and to improve services in the future. If the problem is not resolved, the complainant may request a meeting with the President of the College. This policy does not apply to academic grade disputes, Title IX issues, or other published policies and procedures.

In the event that a student has a concern that they would like to express anonymously, the College participates in a service called the Campus Conduct Hotline at (866) 9435787. The Campus Conduct Hotline system is available for use around the clock, seven days a week. Because the Hotline is operated by an independent organization, any calls made through this Hotline are completely confidential. The Hotline operator will record the complaint or concern and forward it to the appropriate staff member at the College for review and action as appropriate. Callers to the Hotline may remain anonymous.” E&H Student Handbook, p. 29 (https://www.ehc.edu/live/files/348-508-student-handbook-2018-19)

State Council of Higher Education for Virginia (SCHEV)

Specific to the National Council for State Authorization Reciprocity Agreements (NCSARA)*, Emory & Henry College understands and accepts the scope of authorization provided under NC-SARA according to the NCSARA document State Authorization Reciprocity Agreements – Policies and Standards. Additionally, the institution accepts oversight from SCHEV in resolving complaints from any student that is not resolved via Emory & Henry College internal procedures. Additional information regarding student complaints is available at the SCHEV website: www.schev.edu. For more information on NC-SARA, please see the NC-SARA website: http://nc-sara.org/.

*For the purposes of SARA, Emory & Henry College defines distance education to include on-line didactic and off-site experiential activities (i.e., clinical experiences, fieldwork, clinical rotations) that occur outside of the state of Virginia.

Approved by Full Faculty November 16, 2017