BMC Track-It!

The Information Technology Department uses this work order management software to track, manage & modify workflow. This software provides the IT dept a way to centralize documentation of known issues, communicate with end users during troubleshooting, and prevent requests from falling through the cracks.

There are many ways to contact the IT Helpdesk, some are automated with this software system.

Please note the following ways to communicate a work order request:

Call 276-944-6881
Email (automated ticket creation using this method)
Self Service Login ***New*** (automated ticket creation & view status of your work requests)