The College Health Center

The College Health Center (CHC) has a contract for limited medical services with a physician and nurse practitioner through the BalladHealth system’s Emory Internal Medicine – Abingdon Physician Partners private office that is located in the same building as the CHC. All appointments must be scheduled in advance; “walk-in” visits are not available. The CHC uses a telehealth platform to provide information to assist in triage and scheduling of appointments.

In addition to providing its typical student and employee services, the CHC will coordinate care of suspected and known COVID-19 positive students in partnership with Ballad Health practitioners and Washington and Smyth County Health Department personnel.


Facility Considerations

In order to reduce the risk of infection, the CHC will implement measures including, but not limited to, the following:

A. Eliminating walk-in appointments;

B. Rearranging the waiting-room to achieve physical distancing of at least six (6) feet between seats;

C. Escorting patients to an exam room as quickly as possible;

D. Not allowing visitors to accompany patients;

E. Requiring face coverings (disposable face coverings available for patients as needed);

F. Cleaning and disinfecting between patients; and

G. Limiting or discontinuing the use of shared objects where feasible.


Staff Considerations

Provision of medical-grade personal protective equipment (PPE) for CHC staff will be coordinated with the Mount Rogers Health District (specifically the Washington County Health Department) and the Emory Internal Medicine private office.


Mental Health Services

Students have access to mental health services provided by the College’s Counseling. All appointments must be scheduled in advance unless a student is experiencing a mental health crisis. Services will be provided via secure video conferencing except during the provision of crisis services or if a virtual appointment will hinder the ability to fully assess a student’s needs.

Employees have access to psychological and emotional well-being support through Anthem’s LiveHealth Online Psychology program and the Employee Assistance Program.