Each student has the right to seek a remedy to a dispute or disagreement. Specific policies and procedures are outlined in the Academic Catalog and in the Student Handbook pertaining to appeals for grades, parking tickets, student conduct cases and student records. In these cases, published policies and procedures are applied. In issues that are not covered by these policies and procedures, students have a right to file a complaint and request resolution.

If a student has a complaint, it is recommended that he or she first contact the Course Master directly involved regarding the issue and seek informal resolution. The staff or faculty member may ask for additional information and may schedule an appointment to address the concern. If the student does not feel comfortable directly contacting the staff or faculty member connected to the complaint, the student can speak with the program director.

If informal resolution is not possible, the student should submit a formal written and signed complaint to the Dean of the School of Health Sciences.

The formal complaint should include:

• The actual complaint stated as specifically as possible, and
• The desired outcome.

The Dean or his/her designee will address the complaint in a timely manner and to the best of his/her ability. Appropriate actions will be taken to resolve the issue for the student and to improve services in the future.

If the problem is not resolved, the complainant may request a meeting with the President of the College. This policy does not apply to academic grade disputes, Title Vi, VII and IX issues, or other published policies and procedures.

In the event that a student has a concern that he or she would like to express anonymously, the College participates in a service called the Campus Conduct Hotline at (866) 943-5787. The Campus Conduct Hotline system is available for use around the clock, seven days a week. Because the Hotline is operated by an independent organization, any calls made through this Hotline are completely confidential. The Hotline operator will record the complaint or concern and forward it to the appropriate staff member at the College for review and action as appropriate. Callers to the Hotline may remain anonymous.